Warranty

Warranty

Mannar craft is vowed to bring you the best quality products made by rural artisans with extreme care. In the unlikely event that any product purchased from us develops a fault within the warranty period, we will solve the issue as per our warranty policy. Mannar craft products have a warranty against any material or manufacturing defect, for 1 year from the date of purchase or delivery. In the event of a problem, the user must contact the mentioned address and deliver the product to the address. Once the product is received, our quality control team will inspect the product and confirm the warranty claim. Please note that the decision of the quality control team will be final. If the warranty claim is accepted by us, a repair will be carried out or a new product or equivalent will be sent in exchange.

Each cookware will have a specific lifetime according to the material by which it is made of. By “Lifetime warranty”, we mean warranty condition is applicable within the standard lifetime applicable to each product as per company policy. Maximum life of a cast iron product is 25 years and for bronze utensils it is 20 years. Products like “Nilavilakku” will have warranty of 1 year. Colour fading of brass products is natural and cannot be considered as reason for warranty claim. Under the terms of the warranty, Mannar craft has no further obligation other than to repair or replace a faulty product. Warranty is only applicable to manufacturing or material defects. Warranty does not cover in case of using the product for commercial usage or damage aroused from shocks, improper use, failure to follow the instruction for use and maintenance, or as a result of any modification or repair. It also does not include normal wear and tear.

NOTE: Warranty is valid only if registered within 30 days from the date of purchase. Kindly register your product at warranty.mannarcraft.com to ensure hassle-free warranty repair.